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eduroam (uk) policy
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Heythrop staff and students: If you wish to use eduroam, please email the IT Helpdesk at who will configure the laptop or device for you.

If eduroam has already been set up on your device and you are experiencing difficulties, please contact the IT Helpdesk by emailing If possible, please be ready to provide the following information:

  • The platform and operation system (OS) you are running (the specific version of the laptop)
  • The specific MAC address of the device
  • Whether eduroam is / was working for someone else nearby.
  • Whether you have performed any recent security or software updates (some updates can affect wireless connections)
  • The anti-virus software you are running (any device firewall configurations would also be useful, if known).